Accessing Shared Mailboxes/Delegated accounts - I have lost access to a general mailbox or I require access to a past employee mailbox

For security purposes; direct access to general mailboxes by staff sharing a single login, has been disabled:
 
If you require access to a shared mailbox and have not received an invite link in your email, please contact the helpdesk and you will be added to the access. 

• To access delegated accounts from your Gmail, log in as yourself to your company email. 
• In the upper right corner locate the logo for your email domain and click it

• In the resulting drop down you will see all accounts that are delegated to your access for Single Sign On.  Click the account that you wish to access and it will open in a new tab. NOTE: If you have just clicked the invite link and accepted access to the account, and do not see it listed; log out of your email account and back in after accepting the invite.

• You can manage that account as you would normally. deleting, forwarding, sorting to filters, printing or responding to the emails as normal. 

• Responses will come from the general address to the other party, but the mailbox will note who is sending the response on behalf of the shared mailbox. 

• Emails can remain threaded - or you can view them without conversation mode if preferred.  Just change the setting for the view under the settings gear on that specific mailbox.

Shared Drives and Calendars can also be adjusted by IT if needed to share access to these items where they were being used.